Frequently Asked Questions

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Breath Sensor
How does the breath sensor work?

The carbon monoxide (CO) breath sensor device* measures the amount of carbon monoxide in your exhaled breath. (CO is one of the toxins in cigarette smoke.)

Using the breath sensor takes approximately 30 seconds. You’ll inhale then blow into the sensor, and the results will be transmitted directly to your smartphone via wireless Bluetooth connection.

The more you use your sensor, the more you’ll understand your CO levels and how they are affected by your smoking. You can set up your sensor to remind you to give samples with vibrations or beeps.

*Indications for use: The Carbon Monoxide Breath Sensor System is a breath carbon monoxide monitor intended for single-user use by cigarette smokers to inform the user about how breath carbon monoxide levels are affected by smoking behavior.  The device is not intended to be used with other inhaled products.

Where do I get my breath sensor?

As soon as you register for Pivot, we will begin preparing your breath sensor for shipping. You will get it three to five days after you register.

Coaching
What is a health coach? What do they do?

Your health coach is your partner in understanding your smoking patterns and how smoking fits into your life. They’re there to assist you in your journey to explore or try to quit smoking, with support, guidance, and motivation. And all coaching takes place via in-app text, no appointments required.

How is your health coaching different from others?

Pivot health coaches receive training in both tobacco cessation and evidence-based health coaching. This rigorous training was developed by a world leader in tobacco cessation. It makes Pivot health coaches uniquely suited to guiding our participants through the challenges of quitting smoking.

Our coaches use in-app chat to reach participants. Coaching through chat is confidential and convenient. It’s especially useful in situations like the workplace, since coaches can send and receive messages without anyone knowing.

Coaching is part of a behavior change system delivered through our mobile app that includes lessons and activities and provides feedback. Coaches use the information from the app to guide their coaching.

Program Details
What is Carrot Inc.?

Carrot Inc. is the parent company of Pivot. You can learn more at www.carrot.co.

Why do you need to know my smoking habits (“How many cigarettes do you smoke…,” etc.)?

Getting a sense of how many cigarettes you smoke and how often you smoke helps us personalize many of the lessons you’ll see during your Pivot journey. It makes the content and information we show you more relevant to your life and experience.

Why should I try Pivot, rather than some other smoking cessation program?

First, there’s no commitment to quitting required. Pivot is for all smokers. We’ll help you understand your smoking better and, we hope, help you develop motivation and confidence to try to quit. If you do decide to quit, we’ll then help you by applying the very best quit strategies and coaching support to help you succeed.

Pivot also comes with a personal breath sensor to help you understand more about your smoking. It’s high tech and personal and, together with our activities, may help you see your smoking in a new way.

And we fit into your life. Everything in Pivot — including sensor readings, lessons and activities, and personal coaching — is delivered entirely over your smartphone, so that you can participate on your own schedule. No scheduling phone calls or in-person visits.

So Pivot gives you the best of both worlds — evidence-based strategies and coaching AND convenience, plus the added engagement of the breath sensor. It was built by physicians, behavioral psychologists, and Silicon Valley designers and engineers using the latest in mobile technology and app design to deliver the most effective tobacco-cessation strategies to any smoker, anywhere, at any time.

How long does the program take?

Pivot unfolds over six stages, beginning with a nine-day introductory stage. It’s up to you to customize the pace, but the full journey can continue providing you with tools and support for up to a full year, from learning about your smoking, to preparing and executing a quit plan, to locking in change for the long term.

What kinds of lessons are provided in the app?

Pivot lessons are designed to be quick, simple sessions about health, cost, habits, and essential skills and strategies for quitting. They generally take less than five minutes to complete.

You’ll get lessons as you move through the Pivot stages. As you progress, you’ll also have the chance to practice what you learned from the lessons through Daily Challenges. These will help you to try out different strategies, find the ones that work for you, and come up with new ideas.

That way, when you get to Quit Day, it won’t be so overwhelming—because you will have learned about and tried out a lot of what you need to quit successfully.

Technical Requirements
What kind of phone do I need to use Pivot? Do I need any special software or hardware?

The Pivot app works on iPhone 5 or newer running iOS 10.0 and above and most Android smartphones running the Android operating system version 5.0 (Lollipop) and above. There are thousands of smartphones that run the Android operating system, and unfortunately we can’t ensure Pivot works great on all of them. If you have any problems using Pivot on an operating system we support, please let us know.

Once you register, we’ll mail you your breath sensor, but you can download the Pivot app and get started immediately. Once your sensor arrives, no additional hardware or software is needed.

Where do I get my access code? Why do I need it?

You’ll get your access code from the company or organization that connected you with the Pivot program. Pivot is offered only through partnerships with select companies and organizations, so you’ll need the code to sign up.

Not sure what your access code is or where to find it? Try contacting whoever gave you access to Pivot; they should be able to help.